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Textbook Returns Policy (Updated July 2017)
-Print textbooks/course materials purchased directly from the University Store's online bookstore must be returned within 2 weeks after the class start date or within 21 days of the date shipped, whichever is later.
-Non-activated eBooks, digital content, and access codes can be returned within 14 days after the start of class date or within 14 days of purchase, whichever is later.
-NOTE: Digital content such as access codes, eBooks, etc. are non-returnable once accessed, activated, downloaded, or revealed. No exceptions.
-Apple iBooks are not eligible for return or refund at any time. All sales are final.
-Rental books must be returned for a refund within 14 days of purchase.
-Marketplace items must be returned within 30 days of purchase.
Condition for Eligible Return
-New course materials must be returned in new, unopened condition in order to receive a full refund.
-All components of a packaged item must be returned together, unopened, and in the original shrink-wrap to receive credit. All components of an item must come back in the same shipment to receive credit.
-Loose-leaf items must be in the original shrink-wrap.
-CDs, DVDs, software, access codes, study guides, Info Trac pass codes (internet pass codes included with your textbook) and other supplemental components originally included with a book or sold alone must be intact, in the original packaging or it will be non-refundable.
-Books damaged in shipping may not be eligible for a full refund.
-Original shipping costs are non-refundable and we do not pay for the shipping on returns. However, for your convenience, we do offer the option of pre-paid UPS shipping. Please look for this option during the return checkout process. Pre-paid shipping costs are based on weight and location.
Shipping & Packing Guidelines
-Print out a copy of your invoice/packing slip and include it with your return. Keep a copy for yourself.
-If you chose the pre-paid UPS return shipping option, print your shipping label. Otherwise you can use UPS Ground (keep your tracking number), insured USPS mail, or the shipping service of your choice.
-NOTE: Postage on returns is not refundable; only the item cost is refundable.
-Pack your return in a strong, sturdy box suitable for shipping. Fill the empty spaces with clean filler. If newspaper is used as the filler, be aware that print ink may degrade the condition of new textbooks to a used condition.
-Tape the box securely using shipping tape and attach the address label to the top of the box. Make sure there is only one label on the box you are using. If you are reusing a box, remove markings and labels.
Terms of Refund
-Your credit will be issued in the same manner the payment was originally made. Please allow 2 weeks for processing time.
-Original shipping costs and costs to send back a return are non-refundable.
-Any course materials received outside of the returns time period will be processed as a buyback. If processed as a buyback, you will receive current buyback value. If the item has no buyback value, you will receive a notification in the form of a letter or email. You have one week from that notification to request that items with no value be returned to you. a replacement copy can be shipped at your expense. You may not receive the same copy you returned.
Cohon University Center
5032 Forbes Avenue
Pittsburgh, PA 15213
Our store fronts are closed until
further notice. Please order online.