Textbook Returns Policy
-Print textbooks/course materials purchased directly from the University Store's online bookstore must be returned within 2 weeks after the class start date or within 21 days of the date shipped, whichever is later.
-Non-activated eBooks, digital content, and access codes can be returned within 14 days after the start of class date or within 14 days of purchase, whichever is later.
-NOTE: Digital content such as access codes, eBooks, etc. are non-returnable once accessed, activated, downloaded, or revealed. No exceptions.
-Apple iBooks are not eligible for return or refund at any time. All sales are final.
-Rental books must be returned for a refund within 14 days of purchase.
-Marketplace items must be returned within 30 days of purchase.
For more complete textbook return information, please visit our Textbook Return Policy page.
General Merchandise Returns
Merchandise exchanges and refunds may be requested within thirty (30) days of purchase with the original receipt. Merchandise must be in new, unworn and resalable condition, unless defective, with the original tags attached. We reserve the right to offer store credit or partial refunds for items that do not meet these requirements. Shipping and handling charges and return mail charges may not be refundable.
- Refunds will only be issued in the original form of payment. You must have the credit/debit card used for the original transaction at the time of return; otherwise, a store credit will be issued. There is a seven (7) day waiting period for refunds on transactions paid by check to receive a cash refund or store credit will be issued.
- Merchandise purchased with gift certificates, store credit or returned with a gift receipt will be refunded in the form of a store credit.
Gift Certificates are non-refundable. They cannot be replaced if lost, damaged or stolen. Gift Certificates cannot be redeemed for purchases made through the Tech Store.
- Merchandise purchased with a university oracle string or ‘P’ card will be refunded to the same university account that made the original purchase; otherwise, store credit will be issued.
- Merchandise purchased through our website maybe exchanged or returned in person or by mail, in accordance with this return policy. Shipping and handling fees may not be refundable.
The following merchandise is non-returnable: course packets, CDs, electronic media, electronic appliances, facial coverings, food, trade books, special order books, calculators, headphones, batteries, greeting cards, pad holders/portfolios, umbrellas, special ordered apparel & gift items, balsa wood, and building materials. Clearance sales are final, with the exception of size exchanges for identical merchandise. Merchandise sold exclusively at special events, outdoor sales, etc. may be non-returnable. Signage will be present.
Web Order Return Process
If your item was damaged during shipping, please email or call us at 412-268-1032 as soon as possible so that we can work with you to resolve the issue quickly.
Before You Return a Product
Send an email to [email protected] indicating your intention to return an item(s) from your order. Include your order number, located on the packing slip included in your order.
To qualify, all returns and exchanges must be accompanied by the original receipt or gift receipt, and a note with customer's intention to return or exchange the item. Failure to include such items may prevent or delay your refund or exchange. All clothing must have the original tags attached and must be unworn and in resalable condition. Items must be returned within thirty (30) days of purchase. We reserve the right to offer store credit or partial refunds on items that do not meet these requirements.
Return & Exchange Process
Please note on the OUTSIDE of the package WEB ORDER RETURN- CLOTHING & GIFTS and your WEB ORDER #.
Place a copy of of the original packing slip inside the box and indicate one of the following options:
- Return the item
- Exchange the item for a different size (Please note size – If we are unable to fulfill your request, you will be contacted by a sales associate.)
- Exchange the item for a different item (Please note the item number and size if possible).
Please send your return to the following address:
The Carnegie Mellon University Stores
5032 Forbes Avenue
Cohon University Center, LL77
Pittsburgh, PA 15213
Once the original merchandise is received, we will process your return request. You will receive an email confirmation with your return receipt, or an acknowledgement that your exchange is being processed. Any price difference will be billed to the credit card used for the original order & no additional shipping fees will apply. Please do not write credit card information on your receipt - our system encrypts sensitive card information for purposes of returns and exchanges. If there are any problems we will contact you by e-mail address listed on your original order.
Please note: Returns may require 2-4 weeks for processing.
Tech Store Return Policy
Merchandise returns must take place within five business days (5 days) of the original purchase and must be accompanied by the sales receipt. The return price will be the purchase price minus a 15% restocking fee. Products without a receipt cannot be returned. We will not accept a return on open computers, monitors, iPod (all models), iPad and iPad Mini (all models), ink cartridges or toner, batteries, power supplies, software or printers for any reason. Please check the version, platform and name of the product before you open any of these items. Defective upon purchase or DOA products will be handled according to the Manufacturer's Return/Exchange Policy. Please consult your product registration and warranty information.
Returns on Special Orders:
A Special Order is an order for a product placed per the users' specifications and is not normally stocked. All special orders must be prepaid in full and are non-refundable. Since we cannot take a deposit from a department, Departmental Special Orders cannot be cancelled once any cost has been incurred by the Tech Store, unless the department is willing to cover the incurred cost. Such costs may include the following: staff time, shipping expenses, manufacturer's restocking fee, etc. Departmental Special Orders must be made in person at the Tech Store or by email through Tech Store personnel. We reserve the right to refuse any return.