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 University Stores: About Us
 Textbook Return Policy
  We have changed our textbook return policy. Students can now return a book for a class he/she has dropped within the first 10 days of classes at no penalty. After the first 10 days of classes, students can return a book for a dropped class and receive 75 percent of the original price paid. The textbook manager at the store will verify that the course has been dropped. A cash register receipt must accompany all textbook returns. Previously, textbook returns were allowed only within the first five days of class. This will still be the policy for textbook returns for any other reason than dropped courses. All other return policies remain unchanged. Those policies are:
  • NEW and USED textbooks must be returned within 5 days of the official first day of classes for all terms.
  • A valid cash register receipt and a valid Carnegie Mellon ID Card must accompany ALL TEXTBOOK RETURNS.
  • NEW textbooks must be in original purchase condition.
  • DO NOT WRITE IN ANY NEW TEXTBOOK until you are certain there is no need for a return.
  • Refunds will be given in original form of payment.
  • Sale items and special-order books are not returnable.
  • Textbooks are not returnable if shrink-wrap is broken or disks are used or missing.
  • Course packets, CDs and Electronic Media are nonreturnable.

 Promotional Code/Coupon Exclusions Policy
  Unless otherwise stated, University Store promotional codes and coupons do not apply to merchandise purchased in Computer Sales or with a departmental requisition. They also exclude the purchase of textbooks, custom ordered merchandise, diploma frames, furniture, class rings, film, sale items, lamps, phone cards, magazines, electronics, calculators and CFA printing cards.

All discounts are single use only, unless specifically noted on the coupon. Discounts cannot be combined with any other offers, promotions, etc.

 Special Orders - Books in Print
  We will special order any book currently in print for our customers. We welcome phone, fax, mail or e-mail orders.

 Faculty Authors
  The Bookstore is proud to offer a large section both in-store and online devoted to Faculty Authors. We would be happy to offer for sale books you have authored or co-authored that are currently in print. If you have written a book or if a title is scheduled for an upcoming release, please let us know. Please also notify the Bookstore when a musical CD of yours is released. On the first floor of the Bookstore is a section dedicated to showcasing our university authors and performers. Also, the Bookstore would like to host Faculty Author reading or signing events to promote your work and new releases. If you would like to participate or need additional details please contact Matt Senvisky at 412-268-2967.

 Foreign Books
  We deal with many domestic distributors who can help us source books published by foreign presses. Please contact Matt Senvisky at 412-268-2967 for assistance with ordering foreign books.

 Technical Supplies
   The Art Store offers an extensive variety of art and engineering supplies and technical tools. We will stock any technical materials you may need for your course, whether it is special papers, molding clays, building materials or a special color of paint. Please contact Amy Daly at the Art Store, 412-268-2968.

 Academic Regalia
   The Bookstore is responsible for procuring the academic regalia worn at commencement for the keynote speaker, trustees, vice presidents, faculty and students. We realize many of the faculty often participate in other academic or civil ceremonies and on occasion may need access to caps, gowns and hoods. Year round the Bookstore staff can assist you with ordering and renting the regalia. We have ability to order the Masters or Ph.D. hoods from approximately 1,500 national colleges and universities and most large foreign universities.

If you have any special needs please contact the University Store.

 Office & School Supplies
  Business and desk accessories such as portfolios and desk organizers are always in stock. Computer supplies such as diskettes, mouse pads and recycle printer paper are available as well. If you have any special needs contact Amy Daly at 412-268-2968.

 Gifts & Rewards
  The Bookstore offers an array of high-quality gift items including clothing, watches, giftware and other items imprinted with the campus logo. We also offer an elegant, high-end line of recognition products such as the official Carnegie Mellon or Carnegie Tech rocking or captain's chairs, cherry wood mantle clock for faculty or staff awards and gift-giving occasions. In addition, we have gift wrap, greeting cards or helium balloons. Please contact Kate Davis at 412-268-3465.