ABOUT US

WHO WE ARE

The University Store is independently owned and operated by Carnegie Mellon University. We strive to serve our community with products and services to support the University's mission of collaboration and creativity. Located in the Cohon University Center, the stores sell a variety of products including branded clothing and gifts, art and stationery supplies, and technology. Stop by on your next visit to campus or place your order for CMU merch online.

ORDERS

Shipping

We process online orders for shipping Monday through Friday. Please allow 1–2 business days for order processing during normal periods; during busy times, processing may take longer.

Our standard shipping method is UPS Ground, with options for UPS Expedited (2-Day Air) and UPS Overnight Air for domestic shipments. Please note that all expedited shipping is delivered the next business day after processing.

UPS Overnight Air requires a custom shipping quote. A member of The University Store team will contact you to confirm the quote before your order is processed.

We ship via UPS or USPS, depending on the recipient’s location, and international shipments are considered on a case-by-case basis. For international shipping inquiries, please email [email protected]. For full pricing and shipping details, please see our Shipping Policy.

Pick Up In Store

Please allow up to 24 hours for us to receive and process your items. You’ll receive a confirmation email once your order is ready for pickup—orders cannot be picked up until that email has been received. Pickup for all online orders is located on the Upper Level of The University Store.

Department Orders

All department orders should be placed through our Department Ordering Link. Departments may choose to pick up their order from The University Store when it is ready, or have it sent through campus mail for a delivery charge. Department orders with multiple “ship to” addresses will be shipped through Tartan Ink (UPS service). Shipping charges will originate from Tartan Ink, and they will provide tracking information directly to the department.

Location

Cohon University Center
5032 Forbes Avenue
Pittsburgh, PA 15213

Directions:

The University Store can be accessed through exterior doors facing the Walking to the Sky statue or through the Cohon University Center's 1st floor main entrances. Art supplies, technology items and non-insignia gift are located on the lower level of the Cohon University Center.

Parking:

The closest parking available is the East Campus Garage, located next to the Cohon University Center. There is also metered street parking available on campus.

STORE HOURS

Monday - Friday: 10:00 - 5:00

Saturday: 12:00 - 4:00

Sunday: Closed

Special HOURS

December 23 - January 4: CLOSED

SERVICES

E-Gift Cards

E-gift cards are delivered instantly by email and can be purchased online in set increments. They are valid for in store and online purchases . If you need a custom amount, you’re welcome to call us at 412-268-1032 or stop by during business hours. Partial balances remain on the original card, and we do not issue new reference numbers. Lost or stolen e-gift cards cannot be replaced. If an item purchased with an e-gift card is returned, the refund will be issued to a new gift card or gift certificate.

Physical Gift Cards

Physical gift cards are available for purchase online in set increments and can be used in-store or online. You may choose to pick them up in-store or have them shipped for a flat rate of $8.99. For custom amounts, please contact us at 412-268-1032 or visit The University Store during business hours. Like e-gift cards, partial balances remain on the original card and will not be reissued. Lost or stolen physical gift cards cannot be replaced. Returns for items purchased with a physical gift card will be refunded to a new gift card or gift certificate.

Departments interested in purchasing gift cards should contact The University Store directly for assistance.

Custom Orders

If you're interested in purchasing a branded item that is not normally carried in the store, please contact us at [email protected].

SCOTTY GOES GREEN

The Scotty Goes Green campus initiative invites Carnegie Mellon University departments to adopt green practices in their office spaces to create a more eco-conscious campus. To check out what we're doing to improve our space, visit our Scotty Goes Green Team Page.

STUDENT EMPLOYMENT OPPORTUNITIES

Thanks for your interest in working with us!
To apply, please complete our student application.

Scotty Rewards

Scotty Rewards is our loyalty program that lets you earn points when you spend. For every dollar spent at the University Stores, loyalty customers earn 5% back that can be used as dollars off future purchases. For full details, please visit the Scotty Rewards information page.

Returns & Exchanges

The University Store welcomes returns or exchanges within 30 days of purchase with a valid receipt and tags attached on most items. For full details please review our Return Policy.

Contact Us!

Clothing & Gifts

412-268-1036

[email protected]

Art Supplies

412-268-2968

[email protected]

Textbooks

412-268-5591

[email protected]

Technology

412-268-2636

[email protected]